Returns & Exchanges

We take pride in the quality of our merchandise and want you to be happy with your order.

We are pleased to offer easy, no-hassle refunds on accessories and in-stock merchandise, within 30 days of your receipt of the items. All returned items must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded. Dresses purchased from an authorized retailer fall under the retailer terms of service, and the following policies do not apply.

Return Policy

Accepted Items

• All in-stock dresses are 100% returnable. This includes in-stock bridesmaid dresses and twist dresses.
• All special order dresses are not returnable, all sales are final. If item is defective or damaged in shipment, please contact us.
• All fabric yardage, fabric swatches, and PANTONE paper Chiplettes are not returnable, all sales are final.

Terms

• Returns must be initiated within 30 days of receiving your order.
• All returned items must be received in their original, unworn condition and must include all original packaging with tags affixed.
• All dress returns must be received with the security tag affixed. Items returned with the security tag removed cannot be credited to your account.

Refunds

• A refund will be issued for the purchase price, less the shipping charge.
• Credit will only be applied to the original credit card account used for the purchase.
• Most credits are applied within 5-7 business days of receipt of the item, allowing for processing and inspection time.
• If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

Exchange Policy

We do not offer exchange service for products at this time. If you purchased your item/s on https://dessy.com and would like to exchange for a different size or style, you will need to return the item/s for a refund and place a new order for the correct item/s on https://dessy.com.

Download Return Form