Returns & Exchanges
We take pride in the quality of our merchandise and want you to be happy with your order.
Return policy only applies to items purchased on https://dessy.com.
ACCEPTED ITEMSReady to Ship, in-stock items are fully returnable. This includes in-stock styles, sale items, accessories, and men's formal accessories.Excludes items listed under Final Sale Items.
FINAL SALE ITEMSAll Fabric Yardage and Fabric Swatches are final sale and not returnable.All Face Masks are final sale and not returnable.
TERMSReturns must be initiated within 30 days of receiving your item.All returned items must be received back in their original, unworn and unaltered condition.All returned items must include all original packaging. All returned items must have security tags affixed, where applicable.
REFUNDSReady to Ship items - a refund will be issued for the order value minus a return shipping fee of $7.95. Special Order items - a refund will be issued for the order value minus a 25% restocking fee and a return shipping fee of $7.95. Original shipping fees are non-refundable.Credit will be applied to the original credit card account used for purchase.Most credits are issued within 15 business days of receipt of the item, allowing for processing and inspection time.If our warehouse cannot accept your return, the merchandise will be returned to you without credit.
We do not offer exchanges at this time. If you'd prefer a different style, size or color, you will need to return the original order and place a new order for the desired item.